Case Studies 2017-10-09T12:47:05+00:00

Full Installation in Hart Leap, Whitby

‘I chose Fusion because they were the only ones to discuss the engineering details rather than the ‘bells and whistles’ of the boiler unit.’

– Ian Greenwood

Fusion Energy are committed to excellent customer service from the first time you speak to us on the phone until the final step in all our installations. Below is an example of how we carried out a Biomass Boiler istallation in a remote part of Whitby

Customer Experience

I would like to thank the Fusion team for making such a good job of our biomass boiler installation.

Having spent a large part of my career managing the engineering on a major chemical plant I have a good deal of experience of furnace and boiler installation projects and have learned the hard way that although the quality of the equipment is an important consideration success is dependent on the quality of the system design and installation. Having approached several companies to obtain proposals for our biomass installation I chose Fusion because they were the only ones to discuss the engineering details rather than the ‘bells and whistles’ of the boiler unit. I am happy to say that the finished project confirms this initial judgement – every aspect of the installation from the construction of our plant room to the tie ins to our existing heating system was executed with care, competence and to a very high specification. My wife and I are delighted with the finished result and although these are early days I feel confident that our biomass boiler will give us good service for years to come.

Of course this result wouldn’t have been achieved without the commitment and capability of Jason and the installation team. Our home presents a challenge to any project at any time of the year due to its remoteness and exposure to extremes of weather but tackling the work required to construct a substantial plant room during the winter months was at times nothing short of heroic! The team showed great character battling the elements and never took any shortcuts. All aspects of the job were undertaken by people who took a pride in their job, had a cheerful disposition and showed a great deal of respect for our home and garden.

Finally thanks to you Katie for your friendly and efficient administration. We never met you face to face but we felt we had a friend at the end of the telephone whenever we had a query.

Best regards

Ian Greenwood