General terms to this website terms and conditions for use.
These apply to the use of this Website and by accessing this Website and/or placing an order through Fusion Radiators Limited Sales Department, you agree to be bound by the terms and conditions set out below.
This site is owned and operated by Fusion Energy Limited, herein after (“Fusion, we, our, us”) Fusion Energy Limited, incorporated and registered in England and Wales with company number 08633022 whose registered office is Unit 6B, Adwick Park, South Yorkshire, S63 5AB
To provide you with the very best service, we may monitor or record our calls for training purposes.
We aim to constantly improve and develop the Fusion website for the benefit of all our customers, to allow this process to take place, we may occasionally:
• Modify or withdraw, temporarily or permanently, this Website (or any part of it) with or without notice; and/or
• Change the Conditions from time to time and your continued use of the Website (or any part of it) following such change will demonstrate your acceptance of such change.
• Alter or extend promotions at any time.
If FUSION is informed of any inaccuracies in the material on the Site we will attempt to correct them as soon as we reasonably can.
Damage to your computer
FUSION makes every effort to ensure that this website is free from viruses or defects. However, due to the nature of the Internet, we cannot guarantee that your use of this website won’t affect your computer.
FUSION recommends that you purchase the right firewall and antivirus software to use this and other websites and screen out anything that may damage it.
FUSION shall not be liable in the very unlikely event that while using this website your computer equipment is damaged.
Accuracy of content
FUSION has taken every care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at time of publishing and all products have been fairly described.
However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. All prices are displayed inclusive of VAT.
Get Free Quote Offer
All formal quotations provided are net of all discounts and offers and FUSION reserve the right to withdraw these at anytime.
Finance Available including Buy Now Pay Later Offer
If you wish to arrange credit term with our financial provider for the Installation you will be required to complete a separate application with the credit provider.
The agreement you have for credit will be on terms and conditions of the credit provider.
We will not commence the installation until your credit application has been accepted.
Free Voucher Referral Scheme Offer
Any customer will receive up to £50 of free Vouchers if they refer a friend or family member that purchases and pays in full before or within 7 days of installation for a new gas boiler or installation from FUSION. These promotional offers are for a limited time only so please refer to our website to check availability and eligibility.
Before you place an installation order
If you decide you would like to place an order with FUSION by arranging for one of our advisers to call you, please have the following information ready as it will help us process your order, however, we will be delighted to answer any queries you may have.
Here are some of the most common questions for you to consider.
- Can access be gained easily to your property? – are you in a high rise building, are parking permits required, are there any awkward obstructions?
- What range or boiler or type of gas central heating are you interested in?
- Which payment options are you likely to be interested in?
- What time scale are you wishing to install?
Acknowledgment and acceptance of your installation order
If you place an order with an advisor it is important that you appreciate and understand that this order is a legally binding contract. Your statutory rights are unaffected.
The quotation/ order will also be net of all discounts and offers and we reserve the right to withdraw this offer at any time prior to the installation.
‘Order’ means the contract between you and us for the Installation
‘Installation’ means the supply of the equipment and the work required to install the equipment into the Property as described on the Order.
‘Property’ means the domestic residential property specified in the Order
‘Price’ means the price for the installation as set out in the Order
‘We/Us/Our’ Fusion Radiators Limited, acting as agent of MY FUSION HEATING LP ((A partnership constituted under the Laws of England pursuant to the Limited Partnerships Act 1907: registered number LP13030) registered address is Unit 32, Silkstone House, Pioneer Close, Wath-On-Dearne, Rotherham S63 7NY United Kingdom. (Partners Fusion Radiators Limited & Monarch Assurance Plc)
Quotations and Orders
A quotation for the Price of the Installation shall be provided following a pre survey of the Property.
The quotation will become an Order when you have returned the signed quotation to us and we have confirmed your order by giving you an installation date and your deposit has been received (please see deposit condition below) or an application for credit has been accepted by the relevant credit provider where applicable.
The quotation provides a reasonable estimate of the Price but may not be the final Price for the Installation.
Please see further conditions below.
The quotation shall be valid for 30 days from the date of the quotation
The quotation assumes that the Property is suitable for the Installation requested and that all necessary facilities, services and supplies (including the Property’s earthing and the supply of gas, water and electricity) are already supplied or installed at the Property and are in good working order and that your existing heating system (where applicable) is suitable for the Installation.
If we later discover otherwise we will tell you:
what changes or improvements need to be made before we can perform the Installation (or complete it if it has already commenced) or to ensure proper functionality and/or performance of the Installation and what additional equipment and/or work may be required; andof any increase to the Price.
If you wish to vary the Order please contact us immediately.
It may not be possible to accept all variations if we have already incurred costs in relation to the Contract.
We shall notify you of any change in the Price as a result of the variation.
We will only carry out Installations in domestic homes and not properties used for commercial purposes.
Processing your order and installation dates
When placing an order with an advisor we will say how long we expect it will take for your installation to be completed.
Occasionally, the installation may be delayed through circumstances beyond our control. We will, of course, make every effort to keep you informed.
On the day of installation, please ensure that the installation team can gain easy access to your property and that all vehicular access including permits (if required) is obtained by you prior to the installation day.
We shall contact you to agree a date to carry out the Installation.
If we are unable to carry out the Installation on this date, we will contact you to agree an alternative date.
We will not be liable for any costs or loss on income that you may incur as a result of any changes of date.
If we cannot gain access to your Property on the agreed date, an additional charge maybe levied and we will contact you to arrange another appointment.
In the event of continued failed attempts to gain access to your Property, we may cancel your Order.
We shall carry out the Installation in accordance with the Contract and any specifications which have been agreed in writing between you and us and shall exercise reasonable care and skill in carrying out the Installation and make every effort to ensure that the Installation and the equipment used in the Installation will be of satisfactory quality.
leave any plasterwork and/or brickwork disturbed during the course of the Installation in a safe, weather-tight and secure condition;
take reasonable care to avoid dirtying or causing unnecessary disturbance to the Property and shall leave the area in which the engineer has been working in a clean, tidy and safe condition
remove and dispose of any equipment or materials belonging to you which are to be replaced by equipment supplied in connection with the Installation (except any equipment or materials containing asbestos).
If we do dispose of any of your old equipment or materials we will not be liable to pay you for them.
When the Installation has been completed we shall:-
check to ensure that it is operating correctly and set any relevant controls to their optimum settings;
provide you with the manufacturer’s instructions for the equipment and instructions on how to operate the controls;
complete the Benchmark certificate and log book confirming that the Installation has been carried out in accordance with all relevant laws and regulations.
It is your responsibility to keep the Benchmark certificate and your log book in a safe place as it WILL BE requested for inspection by the FUSION in the event that the warranty is relied upon and has been serviced according to the terms and conditions on your order;
provide any certificates relating to the Installation, including electrical certificates, which must be provided to you by law;
Engineers and Subcontractors
We shall only use engineers to carry out the Installation on our behalf who have been approved by us and who are suitably and properly qualified to carry out the Installation.
Our engineers normally work during the hours of 8am and 5pm Monday to Friday.
Any appointments arranged, at your request, outside of these hours may incur a charge in addition to the Price.
All engineers will show an identification badge on arrival and if you wish, you may telephone us to confirm the engineer’s identity.
Your guarantee and warranty
FUSION are one of the leading installation specialists in gas boilers and full gas central heating systems and we go to great lengths to ensure that everything we sell is of the highest quality.
The installation includes a 1 year workmanship warranty on the installation, and up to a 7 year warranty (for any gas boiler dependant on your order and the terms and conditions therein) from the date of the Installation,
To benefit from the warranty YOU must:-
Comply fully with the terms and conditions on the back of your Order.
You may arrange for this service to be carried out by us by contacting us.
This warranty will not cover repairs relating to:-
Failure and leakage from existing pipe work, radiators, valves, taps etc. due to but not limited to pressurization, faults arising from willful damage caused to or misuse of any of the equipment installed as part of the Installation or allowing a third party to do the same; any defect which is a result of fair wear and tear; or damage or breakage which is accidental, the result of vandalism or caused by intruders
This warranty will NOT BE VALID if;-
you fail at any time to fulfill the conditions set out above and in your terms and conditions on your order
you fail at any time to follow the manufacturer’s instructions (whether provided to you verbally or in writing) and relevant standards and regulations
you alter, repair or attempt to repair at any time any part of the Installation , save for a representative from FUSION.
an unsatisfactory result is obtained from a water test carried out after the Installation.
Please see condition below.
Following completion of the Installation we may arrange for a water test to be undertaken, which shall be examined by an independent organisation in accordance with industry practice.
If the result of this water test is not satisfactory, then FUSION may not be able to extend the warranty beyond our standard 1 year.
Should a fault that is covered by the warranty occur during the warranty period you should contact us in the first instance and we shall request the manufacturer to resolve the fault.
The warranty is for your benefit only and is not transferable.
Should you require an engineer’s visit as part of any workmanship warranty claim you are required to pay a £100 call out deposit.
This call out deposit will need to be paid prior to engineers visit and should be paid by calling with your debit / credit card details.
The call out deposit will be returned if the fault is related to our installation, however in the event that the fault was part of any work undertaken by others on our installation or found to be on your existing system, the call out deposit will be retained and we are not obliged to fix or repair this fault under these circumstances.
We also reserve the right to retain the call out deposit if you fail to keep your appointment and may ask for an additional £100 call out deposit for any subsequent appointments that you request.
Nothing in the warranty affects your statutory rights as a consumer.
For further information about your statutory rights contact your local authority Trading Standards Department or Citizens Advice Bureau.
Your additional responsibilities
It is your responsibility unless otherwise agreed in writing to:-
obtain all permissions and consents (for example Planning permission, building consent, consent from landlords, local authorities, neighbours, mortgagees access, parking access/permits) which are required before we can carry out the Installation.
ensure that all necessary facilities, services and supplies to enable the proper functionality and performance of the Installation (including the Property’s earthing and the supply of gas, water and electricity) are supplied or installed at the Property and are in good working order and that your existing heating system (where applicable) is suitable for the Installation (including all costs associated thereto);
clear all furniture and fittings from any rooms or roof space which we will need to use to carry out the Installation and lift any flooring other than normal softwood floorboards (for example tongue and groove, parquet, chipboard, hardwood, rubber or tiles) prior to commencement of the Installation and replace such flooring following the Installation.
paint the radiators or pipe work and/or box in any pipe work or chase pipe work into the solid floors or walls and replace any flooring following completion of the Installation.
remove any dangerous materials from the property such as asbestos, If any asbestos is removed from the Property you shall produce a clearance certificate to our engineer. Our engineer will not be able to carry out any further works until the certificate is produced and failure to provide this certificate may cause delays and prevent our engineer from completing the Installation
You acknowledge that it may be necessary to disturb, alter or cause damage to the property and its fixtures and fittings when carrying out the installation and that there may be a degree of redecoration required following completion of the installation and that you will be responsible for (including the cost of) any redecoration including replacing or repairing damage caused to fixtures, fittings, carpets or decorations in the Property (other than damage caused by our negligence).
The Price of the Installation includes:-
the cost of equipment, parts, labour, delivery and any other additional costs specified on the quotation including value added tax at the current rate at the date of the Installation; and
the cost of removing and disposing of any redundant equipment removed from the Property during the Installation.
the Price does not include the cost of making good any disturbances, alterations or damage or any redecoration required to the Property following completion of the Installation (except as stated above)
If additional work is necessary during the Installation which could not have been reasonably identified at the time the survey was carried out we will provide you with a quotation for this additional work.
If you request us to proceed with the additional quotation the cost of the additional equipment and/or work shall be due from you under the contract, if you do not request us to proceed with the additional quotation, we will use reasonable endeavours to conclude the original quotation but we will not be liable for any diminished performance or functionality of the Installation.
Any equipment installed or to be installed in the Installation will remain our property until you have paid the Price to us in full.
Subject to any special terms we have agreed or to any credit agreement which you enter into, you agree to pay the Price as follows:-
a deposit of £500 (or where the Price is less than £500, the full Price) when you enter into a Contract with us; and the balance of the Price (where applicable) shall be paid upon the day of completion of the Installation via debit or credit card. In the event a customer wishes to pay by cheque then these will have to be paid in full and cleared funds prior to the installation.
Payments may be made by credit / debit card or cheque. Please call us to make payment by credit / debit card or post your cheque to our office or alternatively provide this to our sales advisor. It is not normal practice for the engineer to issue a receipt, neither a condition to withhold full payment, however should you require one please call to request one.
If you wish to arrange credit term with our financial provider for the Installation you will be required to complete a separate application with the credit provider. The agreement you have for credit will be on terms and conditions of the credit provider. We will not commence the installation until your credit application has been accepted.
We reserve the right to request payment of the Price in full at any time prior to completion of the Installation.
You may cancel your Contract (unless the Installation has already commenced) within 14 days from commencement of the Order by writing to us at is Unit 32, Silkstone House, Pioneer Close, Wath-On-Dearne, Rotherham S63 7NY quoting your customer reference number.
If you cancel the Order once the date for Installation has been agreed (except where we are in serious breach of our obligations) we will be entitled to retain the deposit already paid by you as a contribution towards any losses or costs that we suffer as a result of your cancellation.
In addition to the rights aforementioned, we may cancel your Order if we are unable to carry out or are prevented from carrying out the Installation (or a substantial part of it) due to something which could not have been reasonably identified at the time the survey was carried out or which is beyond our reasonable control (including any health and safety issues).
Exclusions and Liability
We shall not be liable for any:-
failure of or to the Installation (or any part of it) which is caused by a factor beyond our reasonable control including (without limitation) any variation to your gas or electricity supply or inadequate water supply; or
failure developing to or from your existing heating system following the Installation (which has not been caused in any way by our negligence).
We will not accept liability for any losses you incur that:- (i) were not reasonably foreseeable to you and us when the Order was formed; (ii) were not caused by any default, negligence, act or omission on our part or that of our employers, engineers or subcontractors; (iii) were caused by any default, negligence, act or omission of any party other than us, our employees, engineers or subcontractors or by circumstances beyond our reasonable control; and (iv) are indirect, consequential or business losses.
Nothing in the conditions affects any statutory rights that you may have or excludes or limits any liability for death or personal injury resulting from our negligence or for fraud or any other liability when cannot be excluded or limited by law.
If you need to give us written notice in accordance with these conditions you should send the notice to: is Unit 32, Silkstone House, Pioneer Close, Wath-On-Dearne, Rotherham S63 7NY
Our right to assign and subcontract
We reserve the right to assign or sub contract any of our obligations contained in the Contract, including the carrying out of the Installation to another provider of similar services provided that we shall not assign our obligations under this contract if this would prejudice your rights under it.
If you are the landlord of the Property, you must be present at the Property on the agreed appointment and Installation dates. We cannot undertake any part of the Installation under the instruction of your tenant or accept any authorization or approval (whether by signature or verbally) from your tenant on your behalf, unless we have otherwise agreed in writing.
You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all materials and/or content made available as part of your use of this website shall remain at all times with us or licensors. You are permitted to use this material only as expressly authorized by FUSION . You acknowledge and agree that the material and content contained within this website is made available for your personal non-commercial use only and that you may only download such material and content for the purpose of using this website. You further acknowledge that any other use of the material and content of this website is strictly prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.
The contract between us shall be governed by the laws of England and any dispute between us will be resolved exclusively in the courts of England. English is the only language offered for the conclusion of the contract.
Our maximum liability to business users arising out of or in connection with the products shall be limited to the replacement value of the product in question (except in the case of death or personal injury caused by our negligence or in respect of fraud).
If on any occasion either you or us agrees to take no action against the other even after the other has failed to comply with these Conditions, that party should not assume that the other will do the same on another occasion.
We may vary these conditions at any time and shall notify you of such change as soon as reasonably possible.
Where the variation is of significant disadvantage to you, you may cancel the Order by notifying us in writing within 14 working days after we have sent you the notification of the variation. The variation shall not apply to an Order which has been cancelled. All deposits and pre-payments paid to us by you shall be refunded as a result of such cancellation, unless the date for Installation has been agreed by you. If you cancel the Order after the date for Installation has been agreed by you previous conditions pertaining to this situation shall apply.
We shall not be liable for any delay or failure to deliver products or otherwise perform any obligation as specified in these terms and conditions if the same is wholly or partly caused whether directly or indirectly by circumstances beyond its reasonable control.
You may not assign or sub-contract any of your rights or obligations under these terms and conditions or any related order for products to any third party.
If any portion of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity or enforceability of the other sections of these terms and conditions shall not be affected